Head Of In Flight Services Jobs Tiger Airways Australia

Tiger Airways establishes airlines in markets where we believe our low-fare, low-cost business model has exceptional potential for sustainable profitability.

Our aim is to create a portfolio of profitable routes throughout Asia and Australasia. We believe that our focus on providing customers with affordable air travel positions us well for growth as Asia and Australasia is the world's most populous region, with the fastest growing aviation market in the world, and the low-fare, low-cost model remains under-developed in the majority of countries in the region.

Tiger Airways is filled with passionate people whose best ideas are embraced and championed.

So come join us and be part of a history-charting and game-changing company that constantly strives to bring our fantastic value proposition of low fares to everywhere we place our paws. When you see people arrive at their destination and that awesome sense of adventure dawns upon them, or families hug in blissful reunion, or a road-warrior's eyes widen upon arriving at their next big assignment – you can say it's almost, magical.

HEAD OF IN-FLIGHT SERVICES

Based in Melbourne Tullamarine
Job ID: AIFS1110

Job Description:
Tiger Airways Australia is looking to recruit a talented Head of In-flight Services to lead our In-flight Services team. As a member of our senior management group you will provide leadership to the In-flight Services Team. You will ensure that the operations, regulatory and commercial objectives of the department are achieved.

In this role you will carry out all regulatory duties as assigned under the Flight Operations Manual and all service/performance duties as directed by the Chief Executive Officer.

Key responsibilities of the role include:

• Manage escalated issues in relation to people management, cabin crew operations and rostering.
• Workplace industrial and safety issues.
• Oversight and support to the development and maintenance of standards, policies and procedures.
• Career management for direct reports.
• Performance management.
• Review recruitment activities for cabin crew staff.
• Maintain awareness of training quality and standards.
• Provide direction to workforce improvement initiatives.
• Oversee leave approvals.
• Report on key cabin crew metrics.

Direct reports to the role include Cabin Crew Base Managers/Team Leaders/SEP Trainers/Standards and Polices Manager.

Indirect reports to the role include Cabin Crew.

Experience and qualifications required for the role include:

• Qualified 20.11. and or experience in dealing with the Aviation Regulatory System.
• 5-10 years experience in an airline industry management role or equivalent.
• Experience in managing within the Aviation Regulatory framework.
• Experience in performance management and disciplinary processes and procedures.
• Impacting and reporting on key employee metrics.
• Project implementation.
• Sound computer skills in MS Office.
• Geneva knowledge will be advantageous.

You will be able to communicate clearly and strongly within a decentralized workforce and multi-task in a dynamic and fast-paced environment.

If successful, you will be police checked, have to undergo a medical and must have the right to work within Australia.

Submit Applications
We welcome your application. Please submit your resume to Tiger Airways Australia Job Recruitment