Client Relations analyst Career Firstsource Advantage USA - America November 2012

Firstsource Advantage is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides consulting services with outsourcing solutions to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.

Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.

Vision:

• To be among the top two leaders in the markets we choose to compete in and be recognized as the most trusted partner to our global clients.
• We will achieve this by simplifying complex business processes through operational excellence and innovation.

Innovative partner for customer-centric business process services. The name Firstsource is rooted in the equity the company has built over the years and embodies its mission: To be the first source of excellence for its customers. To be the first source that inspires and drives employees to fulfill their aspirations.

Jobs Available

Client Relations Analyst
Work Location: US-NY-Amherst
Closing Date: December 04, 2012

Job Description:

• Firstsource Advantage LLC is now hiring a Full time Client Relations analyst!

Basic Purpose and Function:

• Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting and file processing and resolving system inquires.

Specific Duties and Responsibilities:

1. Provide timely and accurate information to incoming client requests via toll-free number or email
2. Process all electronic and written correspondence as required by client
3. Report settlement, bankruptcy and reopen account information as required by client
4. Photocopy and file customer correspondence as required by client
5. Process electronic client files and activate new account placements
6. Review internal/external customer requirements and clearly define & communicate them to service providers & vendors
7. Assist internal/external customer in accessing information, troubleshooting problems and resolving system inquiries
8. Other duties as assigned or needed

Job Requirements
Minimum Skill Requirements:

• Knowledge of Microsoft applications
• Telephone Skills [after training]
• Knowledge of client reporting, exception processing and file processing requirements
• Knowledge of the CUBS Application System [after training]
• Knowledge of ftp software products [after training]

Preferred Qualifications:

1. One year of customer service experience
2. Ability to handle and prioritize multiple task simultaneously
3. Detail oriented
4. Computer and/or data entry experience
5. Knowledge of Firstsource’s Policies and Procedures
6. Strong communication skills [verbal and written]

Apply Online>>>