On starting out 19 years ago, Telkom was essentially a South African telephone company. Then, as the country underwent profound transformation, so did Telkom.
After digitising and modernising the network, we opened our Network Operations Centre to monitor and manage it 24 hours a day, 365 days a year. Then we branched out into internet services, managed data networking, data hosting, IT security and virtual private network services.
Gone were the days of plain old telephony.
We worked hard to improve operating efficiencies and cost-effectiveness and, most importantly, the quality of the customer experience. At the same time, Telkom became – and remains - one of South Africa's most demographically representative companies and biggest investors in ICT skills development.
In Telkom SA Limited is currently available positions as:
Controller & Managed Customer Network Service
Required qualification and experience: A relevant 3 year Diploma (NQF level 5) OR grade 12 and modular training, and at least one year experience as a Call Centre agent working with Cisco routers.
Special requirements:
Willing to work shifts and overtime.
The incumbent will be responsible to pro-actively surveil assigned customer and core networks, assuring network availability and performance, service levels and service quality on a day to day basis. Record network incidents/faults and take corrective actions where necessary.
Please note that preference may be given to Employment Equity candidates (including people with disabilities)
The ideal candidate will have the following competencies:
Ability
- be discreet when dealing with client information
- communicate effectively
- work in a team
- analyse completeness, accuracy, validity and efficiency of information systems
- be firm, yet tactful when dealing with clients
- handle client expectations
- observe diagnostic messages on computer screens to detect malfunctions
- work methodically and systematically
- work under pressure & meet deadlines
- work without supervision
- monitoring computer hardware performance and diagnosis of faults
- assisting users connected to in-house networks (LAN) to mainframes and internet
- providing a customer information service
- industry trends in telecommunications
- telecommunications networks and associated broadcasting equipment
- the information technology industry
Submit Applications
Only selected and qualified candidates that will be contacted. Interested applicants please find how to apply at Telkom SA Limited Job Recruitment