Our vision
To be the largest low cost airline in Asia and serving the 3 billion people who are currently underserved with poor connectivity and high fares.
Our mission
- To be the best company to work for whereby employees are treated as part of a big family
- Create a globally recognized ASEAN brand
- To attain the lowest cost so that everyone can fly with AirAsia
- Maintain the highest quality product, embracing technology to reduce cost and enhance service levels
QA Executive
Work Location: LCC Terminal,Sepang
Responsibilities:
- Successful candidates will be a team player in a fast-paced, challenging, and growing environment to implement and execute test strategies
- Hands-on systems tester role focused on executing testing activities
- Perform manual execution of test cases defined by Business Analysts or Test Lead
- Report bugs and follow up on re-test
- Repeat test cycles for each build and release per instructed
- Write detailed test reports, ongoing and comprehensive Quality Assurance documents, and provide timely information to the project stakeholders
- Ensure all projects meet the specified functional requirements
- Bug database management and issue flow management
- Participate in team meetings and wash-up sessions if required
- Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent
- 2 years of working experience in the related field is required
- Strong attention to detail with proven verbal and written communication skills are essential
- Expensive experience, knowledge, and understanding in testing life cycle / Software Development Life Cycle
- Excellent analytical skill and enthusiastic about quality
- Able to work in a dynamic environment with minimal supervision
- Ability to work with remote teams across different countries and time zones
- Good technical documentation skills and knowledge in testing tools
- 1 Full-Time position(s) available
Work Location: LCC Terminal, Sepang
Responsibilities:
- Resolve all customer enquiries and feedback in a timely and effective manner whilst upholding the company's image through the Live Chat Channel
- Escalate complaints to the relevant departments to improve business processes
- Service recovery - satisfying guest with professional and empathetic service
- Continuously strive to develop and maintain guest rapport and satisfaction
- Manage individual performance and able to generate own performance report
- Ensure that all enquiries are responded to timely as per the time frame given
- Able to handle other channels of complaints like consumer organizations, ministries and social media
- Provide professional customer service through Live Chat and maintain good rapport with customer
- Always keep abreast on company's operational issues and the airline industry trends
- Candidate should possess at least a Diploma or Bachelor's Degree in any field
- 1 year of working experience in Customer Service or related field
- Proficient in verbal and written English, Bahasa Melayu and Mandarin
- Excellent computer skills and proficient in Excel, Word, Outlook, and Access
- Possess good interpersonal and communication skills to collaborate effectively with internal and external customers
- Possess excellent problem- solving skills and able to handle both enquiries and complaints
- Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Ability to maintain high confidentiality, tactful and discretion when dealing with people
- Able to work independently with strong follow up tenacity
- Able to work under pressure and also odd hours if required
- Fresh graduates are encouraged to apply
- Willing to be based in LCC Terminal, Sepang
Work Location: LCC Terminal, Sepang
Responsibilities:
- Resolve all customer enquiries and complaints in a timely and effective manner whilst upholding the company's image
- Escalate complaints to the relevant departments to improve business processes
- Service recovery - satisfying guest with professional and empathetic service
- Continuously strive to develop and maintain guest rapport and satisfaction
- Manage individual performance and able to generate own performance report
- Investigate customer complaints and provide resolution
- Ensure that all enquiries are responded to timely as per the time frame given
- Able to handle other channels of complaints like consumer organizations, ministries and social media
- Always keep abreast on company's operational issues and the airline industry trends
- Candidate should possess at least a Diploma or Bachelor's Degree
- 1 year of working experience in Customer Service or related field is required
- Preferably specializing in Customer Service or equivalent
- High comfort level working in a diverse environment
- Proficient in verbal and written English, Bahasa Melayu and Mandarin (advantage to those who can speak and write in Mandarin)
- Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Excellent computer skills and proficient in Excel, Word, Outlook, and Access
- Possess good interpersonal and communication skills to collaborate effectively with internal and external customers
- Possess excellent problem- solving skills and able to handle both enquiries and complaints
- Ability to maintain high confidentiality, tactful and discretion when dealing with people
- Able to work independently with strong follow up tenacity
- Able to work under pressure and also odd hours if required
- Able to travel as and when is required
- Willing to be based in LCC Terminal, Sepang
Work Location: LCC Terminal, Sepang
Responsibilities
- 10-12 years of experience in HR, with prior experience in SSC environment
- Ability to manage operational staff working to tight timelines while maintaining quality
- High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner)
- High level of Customer Focus
- Adaptability, able to handle multiple demands (Ability to multi-task)
- Provide HR leadership to the SSC company
- Provide a seamless level of service to customers by proposing and improving the existing processes through regular performance review and agreed key performance indicators for HR operations
- Manage the New Hire and New Hire Orientation process flow and reporting
- Manages responses to manager/employee/HR information requests and sensitive issues in an effective, discrete and professional manner
- Provides feedback to the Management in a structured manner (trends in customer queries/issues, non-standard customer demands, customer adoption of SSC.) and assists in improving the SSC and HR organizations' service delivery
- Drives data quality by global standards by validating data from time to time.
- Ensure data is entered in the appropriate HR systems upon request of HR customers in an effective and accurate manner
- Produces at regular intervals standard HR data reports (audits) and alerts the appropriate HR organization/employee in case of missing data/anomalies
- Interacts with other departments for data transfers (eg Payroll etc.)
- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- Recommend and implement new approaches, policies, and procedures to affect continual process improvements to ensure efficiency of the SSC and HR services performed
- Continuously focused on process improvements end-to-end and implementing Lean Six Sigma as part of the SSC culture
Apply Online>>>