Manulife Indonesia has received several prestigious awards in 2011:
- Rating of "Good" category of Life Insurance on the Net Promoter Customer Loyalty Award 2011 from the Hachiko-Net Promoter ® Solutions and SWA Magazine
- 1st Best Life Insurance for 2 consecutive years of Insurance and Reinsurance Brokers Association of Indonesia (ignorant).
- "Excellent" Infobank magazine in the category of life insurance companies with gross premiums of more than Rp 1 trillion for the performance of 2010
- The Best Customer Choice of Health Insurance, The Best Customer Choice of Unit Linked Insurance, and The Most Popular Brand of Health Insurance in Indonesia Brand Champion Award 2011 organized by MarkPlus Inc.
- Title of "Gold" in Service Quality Award 2011 for the category Health Insurance Service of Service Excellence Magazine, Marketing Magazine and Carre - Center for Customer Satisfaction & Loyalty (Carre - CCSL)
- The Best Insurance of the Year in the event the ASEAN Business & Company Award 2011 organized by the International Achievement Foundation (IAF)
Vision
Being the provider of financial services professionals in the world by providing appropriate solutions, reliable, trustworthy and leading to important decisions our customers' financial planning.
Mission
To host the service at the forefront of financial security for the people of Indonesia.
Executive Secretary-1200100
Work Location: Java-JakartaDescription
- Prepares correspondence, memoranda, reports, etc.
- Composes and may initiate routine correspondence and memoranda.
- Screens telephone calls and visitors and resolves routine and complex inquiries.
- Schedules and maintains calendar of appointments, meetings and travel itineraries, and coordinates related arrangements.
- Prepares and distributes minutes of meetings.
- Support superior in preparing presentation materials, preparing meeting materials and logistics.
- May support or coordinate document screening for agreements, memoranda, reports and/or projects documents need to be reviewed with high accuracy and considerable understanding in company policies and procedures.
- May utilize the assistance of one or more lower level secretaries on a project basis; or liaise with all user or departments regarding projects coordination.
- Plan, control/monitor Budget of respective WA; ensure all expenses are within budget and are approved by President Director; ensure all administrations required is performed according to procedures.
- Prepare/process the payment and expense reimbursement process e.g. traveling, entertainment, etc.
- Liaise and coordinate contacts and other tasks with Department Heads within respective Division to the Head of Division.
- Minimum Diploma of Secretary with relevant 5-6 experience as Secretary or Personal Assistant to Expatriate/ Top Management Level; Bachelor or Master Degree with 3-4 years experience.
- Excellent spoken and written English
- MS Office: Excel, Power Point and Words
- Strong communication skills
- Strong customer service orientation
- High concern to order and details, high accuracy
- Flexible and independent
Training & Development Staff Surabaya-1200001
Work Location: Java-SurabayaDescription
- Handling & doing operational training (material, catering, etc)
- Prepare and maintain data of training such as attendace of training participants, training evaluation, Agent Licencing, reporting
- Arrange room and facilities in MILC (Manulife Indonesia Learning Centre)
- Bachelor degree from any major
- 1 year experience in administration / related area
- Well organized and good in data fililng
- Ms. Office literate
- Discipline and good interpersonal skills
Project Development EB Supervisor-1104663
Work Location: Java-JakartaDescription
Main Accountability
Do a day-to-day product and business development function and ensure all Employee Benefit (EB) projects and initiatives are well implemented in order to serve and support our clients and to manage the existing opportunities, emerging opportunities and create new opportunities to grow EB business.
Tasks and Responsibilities
- Explore creative ideas to make the development of the EB product and business.
- Responsible to do observation of work of operation team and to find some development ideas in the operation SOP to improve the operation performance
- To accommodate input from the sales team (EB Consultant, Brokers and Banks, Agent) in order to conduct a study on their inputs in order to make improvements
- Execute the project started from collecting ideas, work plan, project implementation, project application, the analysis results of the project and documentation.
- Responsible for implementing and monitoring a project
- To coordinate the EB products and service initiatives from Pension, Group Life Health (GLH) & EB Sales with all related departments and level, incl. Regional Office - for certain projects.
- To explore the opportunity to create the new product and services of Employee Benefit to be offered
- To utilize analytical thinking to create opportunities which lead to business development, and develop alternative procedures to solve problems.
- To manage the expectation from Operations and Sales which will include other internal departments.
- To manage all EB project initiatives and liase with SIO to ensure the alignment with business priority and Manulife Project Governance.
- Bachelor degree from reputable University
- Min. 3 years of experience in Financial Industry with min 1 year exposure in Insurance or bank company.
- Computer literacy (MS Office, Visio )
- Has capability to lead a project
- Proficient in written and spoken English
- Customer service orientation
- Good interpersonal and communication skill
- High concern for order and quality; accuracy, work standards and timely delivery of service
- Good initiative with a strong Problem Solving skills
Cashier, CS and Claim Staff (Lhokseumawe)-1200367
Work Location: Sumatra-LhoksumaweDescription
Cashier
- Responsible for receiving first premium payment receipt wich client transferred to the Bank and make listing report to Bill Coll Dept Head Office, make sure the receipt is filled properly.
- Responsible for service related to customer policy changes process , that appropriate with policy regulation and submit the policy changes form and document support to Policy Owner Service (POS) Departement Head Office
- Recording each complaint from customer and escalate to Head Office based on the regulation and determine that document support has accurate and correct info based on the regulation
- Responsible to servicing customer that related submission claim and determine that all information that attach in claim application, and submit to Claim Departement in Head Office
- Follow up to customer if there any pending that related with claim process
- Responsible to servicing customer that related to submission Claim GLH or DPLK and determine that all information
- Receiving renewal and policy changes form and make sure it filled properly
- To do other function as her/his direct report order
- Bachelor degree from any major
- Having experience in administration field / related area
- Fresh graduate are welcome to apply
- Computer literate
- Excellent communication skills
- Detail, well organized and keen with accuracy
AVP, Faculty Head, Sales & Financial Planning-1200591
Work Location: Java-JakartaDescription
- To oversee the overall operation of Sales and Financial Planning Faculty in the Training & Development department
- Be responsible for the growth of sales skills and financial planning knowledge of all the agency sales force.
- Represent T&D department as the key liaison person in relation to all sales and financial planning/wealth management programs
- Evaluate and understand the overall and specific learning needs of all levels of insurance agents pertaining to sales and financial planning
- Collaborate with manulife asset management team and other relevant parties to create relevant and effective program content
- Design and develop all training materials and tools for sales and financial planning/wealth management programs
- Conduct trainers certification program to ensure sufficient and competent training manpower and prepare training schedule for new or related programs
- Provide training support to the Branch Development Managers pertaining to related training needs
- Prepare business plan and manage the training budget for the Faculty of Sales and Financial Planning
- Manage the quality of training delivery and programs under the Faculty of Sales and Financial Planning
- Minimum Bachelor degree in any field
- Experience in Life Insurance at least 8 Years and above
- Experience in Agency Training & Development at least 8 years and above
- Adept in sales of life insurance and wealth management products
- Proficient in Microsoft Office : Power point, Excel and Word
- A sharp-witted and affable character who is quick with numbers
- Above 30 years old
- LOMA certified
IT Programmer Supervisor-1104100
Work Location: Java-JakartaDescription
- Perform construction and testing to achieve project goal according to adopted System Development Life Cycle and Development Standard and Guidelines.
- Propose quality system design to achieve project objectives inline with business rules, development standard and guidelines.
- Provide full support for New Product Launch Project and Project Agatha.
- Perform System Enhancement in CAS system.
- Perform SIT in accordance with System Development Life Cycle.
- Support UAT particularly problem log solving and support DBA in Implementation stage.
- At least 1 (one) year as Oracle Programmer.
- Proficient programming with PL/SQL, Oracle Form Development and Oracle Report.
- Proficient programming with VB. Net.
- Proficient in oral and written English.
Intermediate, Strategic Initiative Business Anlayst-1104512
Work Location: Java-JakartaDescription
- As a Senior Manager/Business Analyst, Strategic Inititatives, you will be accountable for the following:
- Support medium to large business/systems projects meeting time and quality targets
- Document detailed user requirements, develop test plans, co-ordinate acceptance testing, and conduct post-implementation monitoring
- Project lead components of small to medium sized projects
- Conduct workflow and cost/benefit analysis for small projects
- Identify areas of opportunity through detailed analysis and develop recommendations for improvement
- Liaise between business and systems areas, investigating business/systems issues, recommending and implementing solutions
- Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
- Ensures issues are identified, tracked, reported on and resolved in a timely manner
- Ensures projects documents are complete, current, and stored appropriately
- Min 2 years of business analysis experience supporting small to medium size projects
- Strong computer literacy esp. MS Office
- Effective communication skills in Bahasa and English
- Proven Leadership and coaching ability
- Can demonstrate initiative and ability to think solve complex problems
- Analytical thinking with understanding of statistical analysis
- Experience working effectively under-pressure and within tight schedules
- Thorough knowledge of all businesses
- Well developed planning and organization skills with ability to delegate structured assignments and monitor others
- Good interviewing, influencing and presentation skills
- Good understanding or project management methodologies, workflow design, and cost/benefit analysis
- Well developed knowledge of product improvement methodologies - experience/certification in Six Sigma would be an asset
- Ability to lead components of small to medium projects
If you are interested and meet all the requirements, please register online by accessing AJ Manulife Insurance Jobs and Career