Holcim is a pioneer and an innovator in Indonesia's fast-developing cement sector, as the market for homes, commercial buildings and infrastructure expands. We are the only provider of a fully integrated range of 10 cement types, concrete and aggregates. We are building a unique franchise, Solusi Rumah, to deliver complete, affordable housing solutions and upgrades, drawing on the skills of over 9,200 Holcim-trained masons, 351 franchisees as of mid-2011 and a growing telesales presence.
Holcim Indonesia will grow by delivering sustainable building solutions focused on distinctive customer segments, through the development of people, innovative leadership and integrated networks, to create maximum value for stakeholders whilst caring for the environment and society.
Vision
Provide healthy living condition for society's future.
Value
"Partnership" is our Strength,
"Delivering Our Promise" is our Performance,
"Care" is our Passion.
Customer Relation Head (CRH)
Work Location: Bekasi (Jawa Barat) - NarogongClosing Date: February 20, 2012
Responsibilities:
Scope of works:
- To plan, supervise, monitor and control overall customer Frontliners and Backliners activities, not limited in creating programs and initiatives, including inbound and outbound telephone sales and marketing in order to achieve profit & revenue objectives in order to develop a world-class customer care services. Main responsibility includes developing activities, initiatives, programs, team coaching, monitoring performance that aim to create customer memorable experience
Education :
- Minimum Bachelor degree from any discipline, master degree is preferable
- Minimum 2 year experience in current position
- Customer handling & Customer Relation Management experience
- Customer Contact Center experience, especially in managing/ supervising the operation excellence.
- IT literate
- Good command in English both oral & written
- Able to create a system that satisfies and giving mannerly respond to various customers inquiries to Holcim Indonesia (from all sales functions, franchise business and Solusi Rumah)
- Able to develop a solid customer care organization, including re-defining roles and responsibilities as well as implementing and leading the changes and transformation that giving value added impacts other departments.
- Able to develop and build a strong, competent and highly performance Customer Care team for Holcim Indonesia in order to realize the vision of having Customer Care as a competitive service advantage in the highly competitive market
Construction Project Superintendent
Work Location: Jakarta RayaClosing date: February 22, 2012
Responsibilities:
Scope of works:
- To achieve profitability in PT. Holcim Beton operations, through:
- The delivering of new high class production facilities which meet current and future needs to production team, on time and under budget
- Reviewing potential acquisition targets for “operational” suitability and attractiveness
- Upholding the highest standards of HSE in everything that you do
- This job description covers only the key responsibilities for the job. Every employee should accept flexibility to carry out other tasks as reasonably instructed by superiors ( including Project Managers/Coordinators), to cooperate with other departments when required and to participate in specific projects when requested
Education :
- Graduate from S-1 (Bachelors) in Engineering
- Management study and formal training in technical aspects of concrete are desirable
- More than 2 years in Concrete (or like) industry
- Technical / Sales and Production experience in Concrete Industry
- Proficient with MS Office ,SAP and Lotus Notes
- Good in English both oral or written
- Knowledge of Batch Plant system
- Understanding of project management
- Customer relation skills
- Diplomacy and Excellent Negotiating skills
- Good team-work
- Integrity and honesty
Technical Support Coordinator
Work Location: Jawa Barat, Jawa TimurClosing Date: February 25, 2012
Responsibilities:
Scope of works:
- Coordinate and Execute all program related with support for technical product in each area to provide superior products and services assures customer loyalty and fidelity and to give added value to the customers and end user, through enabling maximum customer satisfaction on our products through professional support, training and technical services and communicate to end user
Education :
- Minimum Diploma III or polytechnic graduate in Civil or Architecturee
- Minimum 3 (three) years working experience on cement base industry
- Handling complaint with satisfactory result
- Familiar with Interntional standart for cement base product application such as PBI, SNI, ASTM, BS, AASHTO, etc.
- Work on construction field
- Lead any member to achieve the objective
- Experienced in dealing or communicating with construction workers (such contractor, consultant, project owner or masons)
- Lead or execute some bellow the line (BTL) activities is an advantage
- Microsoft Office (Excel, Word, Power Point and Internet)
- Good command in English both oral & written
- Has good interpersonal skill, communication skill (incl. Presentation skill), and service oriented
- Honest, Fast learner, hard working and can work under pressure
- Having SIM A and C license
If you are interested to the position, please send your resume to:
Organizational Design & Development Dept.
recruitment-idn@holcim.com